Return & Refund Policy

At Design Pit, our apparel is printed to order, which means each item is produced specifically for you after your order is placed.

Because of this, we do not accept returns or exchanges for incorrect size or color selections, change of mind, or buyer's remorse.

Please review your order carefully before completing your purchase.

Damages and Issues

Please inspect your order as soon as you receive it and contact us promptly if your item:

• Arrives damaged
• Is defective
• Has a printing error or other production defect
• Is the wrong item
• Was incorrectly fulfilled by Design Pit

If there is a problem with your order, please contact us at hello@shopdesignpit.com and include your order number along with clear photos of the item and the issue.

We will review the issue and work with you to determine the appropriate resolution. Depending on the circumstances, this may include a replacement or refund.

Incorrect Size or Color

Please make sure you select the correct size and color before placing your order.

Because our products are printed to order, we cannot accept returns or exchanges when the customer selects the wrong size or color.

Custom Orders

Custom orders are created specifically for the customer and are not eligible for return or exchange because of changes in preference, incorrect size selection, or buyer's remorse.

If Design Pit makes an error in producing or fulfilling a custom order, we will work with you to correct the issue.

Cancellations

Orders may be canceled within 15 minutes of being placed.

After the 15-minute cancellation period, orders may already have entered the production process and cannot be canceled.

Refunds

When a refund is approved, it will be issued to the original payment method.

Refund processing times may vary depending on your payment provider.

Questions

Questions about an order or an issue with an item can be sent to:

hello@shopdesignpit.com

🐾 Design Pit
Meaningful Artwork. Quality Printing. Stories That Last.